English - United Kingdom
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
Berlin
Want to join charles?
6 teams. 1 mission.
We deeply believe: "It’s better to have a conversation". Conversations are a human superpower that create trust, shape relationships and avoid misunderstandings. In life, as in commerce.
SUCCESS
SUCCESS
SALES
SALES
STUDIOS
STUDIOS
TECH
TECH
PRODUCT
PRODUCT
ORGANIZATION
ORG.
Meet them all
SUCCESS
“Humanizing commerce by driving ever more valuable conversations between brands and consumers”
Customer success is the key growth driver for modern SaaS businesses and so it is for charles. We build trust-based customer relationships as one of Europe's leading experts in conversational marketing and commerce. Our customers, leading European consumer brands, are at the center of everything we do. This is well reflected in our 6 core responsibilities: Earn Trust, Onboard, Steer, Grow, Unblock and Improve Product.
7
dedicated full-time Success professionals55
success NPS, well above the EU benchmark of SaaS startups21
days from onboarding to first campaign
SALES
CHAT SELLS!
You don't take no for an answer and only know how to write the word "average," but not what it is. As the spearhead on the front line, you convince potential customers of our vision, qualify them and inspire them with appropriate use cases for their business so that you create an important foundation for further success. KPIs you see sporty, when you hear the bell you don't immediately think of church and ABC is more than just part of the alphabet. The Olympic idea is nice, but you want to get on the podium, together, with the team and day after day!
4x
opening rate vs email6X
value of WhatsApp sendout vs email21
days from onboarding to first campaign
STUDIOS
Ideas on scale
charles’ in-house creative agency unlocks, enables and pushes a creative mindset into every department. Changing the point of view leads into more disruptive, unique and unconventional actions and decisions. That makes charles a one-of-a-kind company with a strong brand: staying unique and infusing a portion of pride to every employee while presenting us to the outer world.
The squad, a team of designers, concepters, copywriters and performance marketers working hard keeping charles top of the notch. Never being satisfied with the status quo brings us new possibilities and challenges. We're efficient, serious and playful while having fun and trying things out.
67
seconds average from idea to execution1.2K
people interacting with charles every day365
days of holiday per year
TECH
Building an intuitive and scaleable product
charles Tech team's mission is to deliver value to the customer by means of creating, maintaining and operating the charles platform. We make sure that that customers and investors can be equally confident in the quality they get, the technological excellence of the services we provide, and the talent, sustainability and diversity of the engineering team.
4
engineering teams of dedicated professionals99%
up time and improving7
dedicated full-time Success professionals
PRODUCT
Success = # contacts x # conversations x value per conversation
Our Product team leads partner for brands to build personalized and engaging customer journeys, by combining customer experience and workflow management across use cases in one conversational-first solution.
We measure our success by simultaneously increasing our three KPIs:
1.15
conversations per contact per month90%
sendout opening rate500k
contacts
PEOPLE
We hire and build long-lasting relationships
Creativity and entrepreneurial mindsets are what drives us as charles. Our people department is dedicated to charles’ employees, building long-lasting relationships and (empowering) encouraging each and everyone to have open conversations with one another. Our mission is to support employees goals and challenges that may arise, and last but not least enable everyone to grow to build long lasting relationships. Our employees help charles grow and improve, through the power of online and offline conversations.
60
eNPS60+
Employees19
Nationalities
“Join a team, that's revolutionizing the way we shop on our phones.”
See jobs