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WWF Deutschland launches innovative new WhatsApp adventure game with charles – turning conversations into conservation. Here's who made it and why.
WWF Deutschland, Berlin, April 30, 2023. WWF Deutschland – part of World Wide Fund for Nature (WWF), the world’s biggest conservation organisation – launches a new WhatsApp game with leading European WhatsApp marketing company, charles.
BREAKING: Tree of Hope wins a Webby! | April 2024
We're delighted to announce that the Tree of Hope WhatsApp game for WWF has just won a coveted Webby award.
We won Best Game in the "Public Service and Social Impact" category.
And now, resuming usual service...
New WhatsApp game, Tree of Hope
The game, “Tree of Hope,” turns the spotlight onto nature reserves (“Naturschutzgebiete”) in Germany through an interactive “EcoNinja” adventure that plays out entirely through WhatsApp messages.
In “Tree of Hope” players save a forest ecosystem as an EcoNinja,
entirely through automated WhatsApp message flows
Tree of Hope is one of the world’s first fully automated WhatsApp adventure games and aims to make more people aware of the need to protect natural areas.
People get to the game in WhatsApp by messaging a trigger word "OPEN GAME" to the WWF's WhatsApp number, by scanning a QR code or through the website treeofhope.world.
Tree of Hope was advertised with giant QR codes across Germany,
as well as Instagram posts and "click-to-chat" ads
Players make choices on how to rescue animals and save a forest ecosystem by tapping on buttons and lists to control their journey – all through WhatsApp automation.
Screens from the WWF WhatsApp game, Tree of Hope
They are guided by the “Owl of Protection” (revealed at the end to be the owl on German Naturschutzgebiete signs).
The German "Protected area" sign forms the heart of the WWF's WhatsApp game
Ultimately, players learn that the key to restoring nature is simple: respect and protect it.
WhatsApp is the most popular messaging app in Germany, and puts WWF in a space people actually are
Karl Nowak, Digital marketing, WWF
Who made the WWF WhatsApp game?
The Tree of Hope game was conceived by the in-house creative agency at charles, Studios, and developed closely with WWF.
charles is a leading European WhatsApp marketing platform, used by brands like ABOUT YOU, MediaMarkt and WWF to generate additional revenue on top of traditional marketing channels
charles used its WhatsApp automation feature, Journeys. Using this open canvas tool, charles wrote the WhatsApp messages, added (AI-generated) images and other media. The result is that WhatsApp users can then lead themselves through the flow, on their own unique journey, without the need for a customer support team.
Even the GDPR-required "double opt-in" is automated so it's all above board.
The WWF game flow in charles' WhatsApp automation tool, Journeys
This was the most complex flow the Berlin-based software company, now with over 300 clients, has ever created.
It uses every functionality available, including buttons, lists, voice memos, time delays, text triggers, conditional nodes, images, pdfs and videos.
Why WhatsApp games?
“When charles approached us with the idea of a WhatsApp game using the WhatsApp Business API, we saw huge potential,” says Karl. “WhatsApp is the most popular messaging app in Germany, and puts WWF in a space people actually are.
"It’s a direct channel, where – as long as we remain respectful and engaging – 90% of people open their messages. A game seemed like the perfect balance between fun and educational. We love the retro, role-play style.”
WhatsApp is really going to be the next chapter, with business messaging and commerce being a big thing there
Mark Zuckerberg, Meta (Source: CNBC)
WhatsApp Business is growing fast across the world, now with 20 million businesses using the service. After huge success in India, Brazil and other countries, WhatsApp Business is now growing fast in Europe.
Chief Creative Officer, Etienne Kiefer says, “WhatsApp offers rich functionality for organisations looking to be more creative with their campaigns. And, because not so many businesses are using it yet in Germany, engagement in this channel is very high. There’s really no limit to how creative you can get.
charles was founded in 2019 by entrepreneurs Artjem Weissbeck and Andreas Tussing.
It now has how over 80 employees, 300 clients and generates €millions for consumer brands with WhatsApp marketing and automation every year.
"At Studios, our job is to keep pushing these limits for clients – and we identified gamification as the next frontier. In a first for us, we used AI to create the images. The WWF has always been a digital pioneer and was an early adopter of our WhatsApp technology and we felt it would be the perfect fit to try out something new like this."
Artjem Weissbeck, co-founder and CEO of charles says, “It’s exciting to see our tool, Journeys, which automates customer conversational flows, used in new creative ways. We can’t wait to realize more projects like this for the WWF and other organisations.”
Because not so many businesses are using WhatsApp yet in Germany, engagement in this channel is still very high
Etienne Kiefer
Chief Creative Officer, charles
The next step will be to create Level 2 of the game. charles is also looking at ways WWF can use WhatsApp to further strengthen relationships with donors in the long-term.
Nature reserves: a key topic for WWF Germany
Growing and maintaining protected areas is a key goal for WWF Deutschland as well as the global WWF organisation. Germany has over 8,000 nature reserves, but it needs more – to both protect nature and comply with EU law.
The country has previously been taken to court by the EU Commission over its poorly managed reserves.
In the game Tree of Hope, players must tackle common problems in German forests,
including bark beetle-infested trees, overhunting and illegal foresting
Karl Nowak, Senior Business Development for WWF says, “We talk a lot about taking action to save our planet. While this is of course important, we also want to spread the message that the best way to preserve our ecosystems is actually to protect nature because it is a great self-healer."
Go ahead and play it
Go to www.treeofhope.world or message OPEN GAME to WWF's WhatsApp number to get started. We hope you enjoy it 🥷🍃
Read more about it
🐼 WWF Deutchland's press release (in German)
🥁 The Drum's article: Why WWF is making WhatsApp games
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